​Confidentiality

Payment

Contents of all therapy sessions including artwork are considered to be confidential. Confidentiality is an important part of the relationship between a client and therapist and it is protected by the law. Both verbal information and written records about a client cannot be disclosed without written permission of the client or the client’s legal guardian. New clients and caretakers will be asked to sign a confidentiality agreement during the intake session.

Group confidentiality is important to maintain because it helps preserve the group’s sense of safety by keeping the personal conversations shared within the room in the group. Each member and caretakers will be asked to sign a confidentiality agreement before joining a group.

Exceptions include the following:

• Suspected child abuse, dependant adult abuse, or elder abuse, for which we are required by law to report this to the appropriate authorities immediately.
• If a client is threatening serious bodily harm to another person/s, we must notify the police and inform the intended victim.
• If a client intends to harm himself/ herself, we will make every effort to enlist their cooperation in ensuring their safety by creating a safety plan. If they do not cooperate, we are required by law to contact legal authorities and make reasonable attempts to notify the family of the client without their permission.

Payment for art therapy and counseling services is due at the time of service. The payment can be made using cash, cheque or ebanking transaction in Hong Kong Dollars (HKD) unless we have agreed upon otherwise.

Cancelation

​If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you may be required to pay the full cost of the session. Insurance will not cover the cost of missed appointments.

To discuss more, please contact Bianca Lee at [email protected].